Personal Data Processing Policy

1. Data Controller

• Clean&Fresh
• Tax ID (NIT): [company NIT]
• Address: Colombia
• Phone: +57 301 657 7567
• Email: info@cleanandfreshoficial.com

2. Purpose of Processing

As Data Controller, Clean&Fresh processes your personal data for the following purposes:

• Manage and respond to requests, inquiries, complaints and claims
• Provide contracted services and fulfill contractual obligations
• Carry out billing and collection
• Send commercial, promotional and advertising information about our services
• Conduct market research and statistical analysis
• Comply with legal and regulatory obligations
• Manage the commercial and administrative relationship with clients and suppliers
• Carry out personnel recruitment and onboarding

3. Personal Data Processed

Clean&Fresh processes the following personal data:

4. Data Subject Authorization

By providing your personal data to Clean&Fresh, you give prior, express and informed authorization for the processing of your personal data as set out in this policy.

You may revoke your authorization at any time, provided there is no legal or contractual duty preventing it.

5. Data Subject Rights

In accordance with Law 1581 of 2012, the data subject has the right to:

• Know: access your processed personal data free of charge
• Update: request rectification of data when it is incorrect or outdated
• Rectify: request correction of erroneous information
• Delete: request deletion of data when it is not being processed per the law
• Revoke: revoke authorization and/or request deletion when processing breaches constitutional and legal principles and rights
• Request proof: obtain proof of the authorization granted to the controller
• File complaints: file complaints with the Superintendence of Industry and Commerce for breaches of the law
• Access: access your processed personal data free of charge

6. Procedure to Exercise Rights

To exercise your rights, submit a written request to Clean&Fresh via: Email: info@cleanandfreshoficial.com · Phone: +57 301 657 7567

The request must contain:

• Identification of the data subject
• Clear description of the data over which a right is to be exercised
• The right to be exercised
• Reasons for the request

7. Security Measures

Clean&Fresh has adopted the technical, human and administrative measures necessary to ensure the security of personal data and prevent its alteration, loss, unauthorized access or use.

However, please note that no transmission over the Internet is 100% secure.

8. Data Transfer and Transmission

Clean&Fresh will not transfer personal data to third parties, except in the following cases:

• When the data subject has given explicit authorization
• When necessary to provide the contracted service
• When there is a legal or judicial obligation
• When service providers act as Data Processors under contract

9. Retention

Personal data will be kept for as long as necessary to fulfill the purposes for which it was collected and while the contractual or legal relationship lasts. Once those purposes are met, data will be deleted from our databases, unless a legal obligation requires its retention.

10. Changes

Clean&Fresh reserves the right to modify this personal data processing policy at any time. Changes will be published on this website and take effect upon publication.

11. Contact

For any inquiry, request or exercise of rights regarding personal data processing, contact us at: Email: info@cleanandfreshoficial.com · Phone: +57 301 657 7567 · Address: Colombia

12. Supervisory Authority

You may file complaints with the Superintendence of Industry and Commerce if you believe Clean&Fresh has violated your rights in processing personal data. For more information, visit www.sic.gov.co